
KARE Legacy FAQs
Legacy Preservation is KARE Legacy's guided memory and message recording service. This document answers the questions families ask most often, in the order they usually ask them.
It is written to be given directly to a client or prospect, and it doubles as a reference for our team so that every KARE Legacy representative answers these questions the same way.
Bracketed items such as [session length] and [price] are firm-specific details to fill in before this document is shared with clients.
Legacy Preservation is KARE Legacy's guided memory and message recording service. We sit down with you, ask the questions your family will wish someone had asked, and capture your stories, your values, and your personal messages in your own voice and your own words. The result is an organized, permanent record your family can keep and pass forward.
Where estate planning transfers what you own, Legacy Preservation transfers who you are.
Those services move assets. This one moves meaning. A will or trust tells your family who gets the house. A life insurance policy makes sure the mortgage gets paid. Neither one tells your grandchildren how you met your spouse, why you left your country, what you learned the hard way, or what you hope for them.
All three work together. Most families who complete Family & Asset Protection or Afterlife Benefits with us find that Legacy Preservation is the part their loved ones actually reach for later.
Because in twenty years of these conversations, the thing families grieve most is not the money that was missing. It is the voice they never recorded and the questions they never asked. We built this service so that no family we serve is left with only paperwork.
Anyone with something to pass on, which is everyone. In practice we most often work with:
Parents and grandparents who want their children to know where they came from
Immigrant and first-generation families preserving a story that would otherwise be lost in translation
Business owners documenting how and why the business was built
Families facing a serious diagnosis or a short window of timewas built
Adult children who want to capture a parent's story while there is still time
Younger clients recording milestone messages for children who are not yet grown
No, and we would rather you were neither. The best recordings happen when there is no pressure and no deadline. People in their thirties and forties record milestone messages for young children. People in their fifties and sixties record the family history while their own parents are still alive to confirm it. Waiting for the right moment is the most common regret we hear.
You can absolutely record on your phone, and we would rather you did that than nothing at all. The difference is in three places: the questions, the structure, and the survival of the files.
Most people who try this alone freeze, ramble, or record twenty minutes about the weather. A guided session draws out the specific, concrete stories that matter. And a phone video buried in a cloud account nobody can log into is not preserved; it is just delayed loss. We handle the interviewing, the organizing, the labeling, and the handoff plan.
Almost every client says a version of this in the first ten minutes, and not one family has ever agreed with them afterward. Your family is not looking for a documentary. They are looking for you: how you talked, what made you laugh, the advice you repeated, the story behind the photograph nobody can identify anymore. That is always interesting to the people who love you.
You start with a no-cost discovery conversation. We talk about your family, what you want captured, and who it is for. If it is a fit, we build a session plan and put dates on the calendar. If it is not, we will tell you that too.
We ask about the people in your life, the chapters of your story, and the specific things you would hate to see lost. We also ask what you do not want to talk about, which matters just as much. From that we draft your question set, so nothing in the recording session comes at you cold.
Most projects run [X weeks] from discovery to delivery, depending on how many sessions you choose and how many family members participate. Expedited timelines are available when time is short; see Q33.
Very little. We will send you your question set in advance and a short list of photographs, letters, or objects worth having nearby, because physical things unlock memories faster than questions do. There is no homework and nothing to memorize. Preparation should make you comfortable, not rehearsed.
Yes. Audio-only sessions are a full option, and for many clients they are the better one; people speak more freely when there is no lens. We also offer written formats, where we conduct the interview and produce a transcript or a legacy letter in your voice.
Yes. We conduct sessions in English or Spanish, and we regularly work with families who move between both in the same sentence. That is normal and we do not correct it; it is part of how your family actually sounds. Bilingual transcripts are available on request.
Yes. Remote sessions are available for out-of-state family members and for clients who prefer their own home setup. We will send simple instructions to get the audio and lighting right beforehand.
You sit with your interviewer, we start recording, and we have a conversation. There is no script to read and no camera crew standing around. We work through your question set at your pace, follow the threads that open up, and stop whenever you want to stop.
Most clients tell us they forget the recording is happening after about ten minutes.
Sessions typically run [session length], with breaks. We deliberately keep them shorter than you think you can manage, because energy shows in the recording. Two focused hours produce far better material than one exhausting five-hour marathon.
It depends on scope. A focused project, such as messages to your children or the story of one chapter of your life, is often one or two sessions. A full life history usually takes [3-5] sessions. We will recommend a number at discovery, and you can always add more later.
Wherever the story lives: your home, our office, a family member's home, or a location that matters to you. Home is usually best. The background is familiar, you are comfortable, and the objects around you prompt memories on their own.
That is expected, and it is often the most valuable part of the recording. We pause whenever you need to. Nothing gets used that you do not want used, and if a moment feels too raw to keep, you say so and it comes out.
Just say it again. We keep the better take. You are never stuck with a first attempt, and you review the material before final delivery.
Yes, and we encourage it in the right doses. Options include joint sessions with a spouse, multigenerational sessions where a grandchild asks the questions, and separate individual sessions for each parent. One caution: some people speak far more openly alone. We will help you decide who should be in the room.
They fall into a few families:
Origins: where your people came from, and how they got here
Formation: childhood, school, work, the turning points
Love and family: how relationships began, what held them together
Hard things: losses, mistakes, what you would do differently
Values: what you believe, and how you came to believe it
Direct messages: what you want to say to specific people, by name
You see every question in advance, and you can strike any of them.
Yes. Individually addressed messages are one of the most requested pieces of the service: a message to each child, to a spouse, to a grandchild who is not born yet. These can be delivered separately and, if you want, kept sealed until a date or event you choose.
Yes. These are called milestone or time-released messages: a wedding day, an eighteenth birthday, a graduation, the birth of a first child. We record them, label them clearly, and set them aside with written instructions for when and to whom they are released.
Your delivery package typically includes:
Edited master recordings, organized by topic and clearly labeled
Individually addressed messages as separate files
A written transcript of each session
A simple index so a family member can find a specific story without watching everything
A physical copy on [drive / archival media], plus your digital copies
A written handoff plan naming who holds the files and how they get access
Exact contents depend on the package you choose.
We deliver in widely supported, non-proprietary formats: [MP4] for video, [WAV or MP3] for audio, and [PDF] for transcripts. We avoid formats that depend on one company staying in business or one app staying installed.
In at least three places, which is the point. You hold a copy, we retain an archival copy for [retention period] unless you tell us not to, and a copy goes to the person you name as custodian. This follows the standard preservation practice of three copies, two kinds of media, one stored somewhere else.
That is exactly why the plan includes transcripts, open formats, and a physical copy. No format is guaranteed forever, so we also recommend a periodic check: every [5] years, confirm the files still open
and copy them onto current media. We offer this as an ongoing service, and we will show you how to do it yourself if you prefer.
Yes. Legacy Preservation is not meant to be a single event. Many clients record an initial project and then add a session after a major life change: a marriage, a birth, a move, a diagnosis, a milestone. Returning clients are added to the existing archive rather than starting a new one.
Yes. Digitizing and organizing existing material is part of what we do: old tapes, voicemails, letters, photographs, home video. If a recording of someone already exists, it belongs in the archive alongside the new material.
You do. Full ownership of the content stays with you, and passes according to your instructions. KARE Legacy holds a copy in order to preserve and deliver it, not to own it.
Only the people you name. Nothing is public, nothing is posted, and nothing is shared with other family members without your say-so. Our team treats every session as confidential.
Yes. You can designate any portion as released only upon a specific event, most often your passing, a date, or a milestone. Those instructions are written down and stored with the files, and we recommend that your attorney has a copy so the instruction is not sitting only in our records.
Never, unless you ask us to and sign a separate written release. Our marketing uses material created for that purpose. Your sessions are not sample content.
This is the right question to ask any company that offers to hold something irreplaceable. It is why our delivery model puts a complete copy in your hands and in your custodian's hands from day one. You are never dependent on our survival to keep your family's archive. Our succession plan for stored archives is described in your service agreement.
No. A recorded message is not a will and does not transfer property. Florida requires a written, signed, and witnessed will, and a video that appears to contradict a written estate plan can invite exactly the dispute you were trying to prevent.
What a recording does beautifully is explain the plan: why you made the choices you made, in your own voice. That is often what keeps a family together after a reading. Keep the legal instrument written and the explanation recorded, and make sure the two agree.
KARE Legacy provides legacy advisory and insurance services; we are not a law firm and this is not legal advice. Coordinate the legal documents with your attorney.
It can, if it is handled carelessly. Naming a favorite, settling an old score, or explaining an unequal inheritance for the first time on camera are all ways to make things worse. We will flag those moments as they arise and help you decide whether to say it, how to say it, or whether it belongs in a private message instead of the shared archive.
Handled well, the effect runs the other way. Most family conflict after a death comes from silence and guesswork. Your voice removes both.
Tell us immediately and we will move. We keep capacity for expedited sessions and we can be recording within [timeframe]. In those situations we prioritize differently: direct messages to named people first, then core life story, then everything else. Sessions are shortened and we work around energy levels and medical schedules.
We would rather capture thirty honest minutes than plan a perfect project that never happens.
We can still build a family archive. We interview the people who knew them, gather existing recordings, letters, photographs, and voicemails, and assemble a documented record of that life. It is not the same as their own voice, and we will not pretend otherwise, but it is a great deal more than nothing and families are often surprised by how much is recoverable.
Yes, and we prefer to. Legacy Preservation sits alongside the legal and financial work rather than replacing any of it. With your permission we will coordinate so that your recorded explanations line up with your written documents.
Pricing depends on the number of sessions, the number of participants, and the delivery format. Current packages start at [price] and are quoted in writing after the discovery conversation, with no obligation. [Payment plan options.] There are no surprise charges after delivery.
You can stop at any point. We will tell you clearly what has been recorded, what it costs to keep it, and what happens to the material if you would rather we destroy it. [Refund and cancellation terms.]
Contact KARE Legacy to schedule your discovery conversation. Bring one story you would hate for your family to lose. We will take it from there.
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